SERVICES OFFERED

The user bands we provide services for, among others, fall within dementia, sensory impairment and physical disability. This includes people who are older, adults recovering from a hospital treatment, those with a physical disability, dementia,  sensory impairment, terminally ill, those requiring respite and or end of life care.

What is personal Care?

Personal care is the support provided to Service Users for personal and private hygiene and body care needs for example bathing, dressing and maintaining your personal appearance. 

We provide personal care for a wide range of daily tasks that you may need support with, working to your regular routines and ensuring that support is tailored to your specific requirements. A well trained, vetted and constantly supervised Carer is provided to offer the needed Care. Our Carers are discreet and professional in the way that’s most comfortable to you and they are trained to provide personal care in a respectful manner that respects your personal boundaries.

What does our Personal Care include?

Our personal care includes, but is not limited to:

-  Assist with bathing and showering, including bed-baths and sponge baths 

-  Assist in applying lotions and creams as required.

-  Assist with bedtime routine.

-  Oral hygiene.

-  Applying make-up, and hair care.

-  Assist with personal grooming like shaving for men.

-  Foot care, especially if you are diabetic need to be extra vigilant with your feet.

-  Assisting with the toilet routine and the continence pad changing, including using a commode or bed pan.

-  Assist with night checks and supporting with position in bed, to stretch and prevent bed sores.

-  Changing or maintaining a stoma or catheter bag, or other form of clinical intervention.

Your Care Plan

By providing personal care for you or your loved one, we will get to understand your preferences and maintain a personalised care plan which is tailored to your specific needs and instructions.

Respite care is a form of care that provides temporary relief for a primary caregiver, enabling them to take a much-needed break from the demands of care giving a sick, aging, or disabled family member or loved one.

We provide respite care in your own home. Whether it’s for just a few hours a week or an extended vacation, our respite care team can help ease the burden of family care giving and help to relieve stress, restore your energy, and promote balance in your life. It can also prevent you from becoming exhausted, isolated, or even burned out. Respite care can benefit the person you’re caring for, too, providing them with variety, stimulation, and a welcome change of routine.

What forms of Respite care do we provide?

We can provide both visiting and live-in respite care.

Live-in care: 

This is where our care team stays with you in your house, offering support and company day and night.

Visiting care: 

This is provided if you need some extra support for a just a few hours each day or each week. This may for example be needed in case you have to attend a family emergency or other commitments. We ensure that your loved one always has someone there to help them if you’re not around and will be tailored to meet your specific needs. 

Dementia care is a specialist support system which is designed to support those living with dementia – it is provided by carers who are experienced and trained in caring for someone with dementia.

Our carers have extensive experience in working with adults with Dementia. We work hand in hand with other with other health and social care professionals to ensure that we develop robust integrated care plans to assist our carers in providing with the best possible care. 

Our staff receive regular training in Dementia and dealing with Challenging Behaviour. We recognise that having Dementia can be both frightening and frustrating, and this may cause some individuals to become anxious, unhappy, or even angry. Our staff receive ongoing support, and detailed care plans will identify possible triggers, de-escalation techniques to help the individual remain calm.

Live-in care is a form of home care where a trained carer lives with you in your own home. A live-in Carer supports you with your specific needs to keep you comfortable and independent at home.

We provide well trained, committed, and constantly supervised live-in carers that help you maintain your independence at home while receiving all the care and support that you need. We will undertake an assessment to help us to understand your needs and match you with a suitable long term live-in carer offering you the much-needed stability. Our carers are trained to respect your boundaries, maintain your privacy, and maintain the sanctity of your home.

Your live in carer may assist with:

-  Personal care and medication support.

-  Complex care such as PEG feeding or catheter management.

-  Ensuring that dietary and nutritional needs are being met.

-  Companionship and support.

-  Housekeeping and other daily domestic tasks.

Overnight care is a form of care where a carer stays in your home overnight and attends to your normal activities of daily living, helping you to maintain your daily routine.

Our overnight care offer recognises that your Care needs don’t stop with the day light cycle. Our Overnight Care gives you access to a professional and competent Carer throughout the night to support even the most complex of needs. We provide both sleep-in and waking night care.

Waking night care: 

This is a type of overnight care that requires the carer to be awake throughout the night to undertake any care needs you may have. This type of care can be delivered at regular intervals throughout the night, with the carer undertaking those tasks and utilising other time to undertake necessary domestic duties.

Sleep-in Care: 

This is a type of overnight care where a carer sleeps in your home and is on hand if required. This type of overnight care is suitable for you if you don’t require regular support but feel uncomfortable when left alone throughout the night.

The main aim of reablement offer is to allow you to gain or regain your confidence, ability, and the necessary skills to live as independently as possible, especially after an illness, injury, or deterioration in health.

You will get daily visits from specially trained staff with a focus on observing, guiding, and encouraging you to do things independently. This will help rebuild your confidence and any skills that may have been lost while unwell with injury or illness.

Your care will be tailored to your specific needs and will be undertaken after an assessment and in conjunction and input from your specialist.

If you or a loved one have found performing such everyday tasks more difficult or have struggled to find the time to do them for someone else, then our domestic care service could be just what you need.

Support with cleaning, laundry, and cooking: Our dedicated personal care helpers can assist with domestic cleaning duties to help maintain your or a loved one’s home to the standards you require.

Shopping: Our domestic care team can also help with shopping. This may involve accompanying you or your loved one to the supermarket to complete the food shop, providing help with carrying bags, or going to buy your favourite items from a shopping list and put them away.

Loneliness can be a huge problem as it can cause depression and exacerbate illnesses and conditions. Humans are social beings. We spend much of our lives around the people that we care about and enjoy being with, like our family, friends, romantic partners, acquaintances, co-workers, and more. While isolation and alone time can be necessary for us and good for our mental health, we still require social interactions in some capacity.

Companionship care is a form of care for those who could be feeling or are at risk becoming lonely, or for those who have been suffering from loneliness for some time. A carer companion will visit your home and spend time with you, and may assist with some tasks, play games, and perhaps go out shopping or walking with you.

Our companionship care is tailored to your specific needs and will make a significant difference to your day-to-day outlook if you find yourself alone and isolated. 

In addition to this fulfilling and empowering friendship, a companion can provide any number of services designed to help you live comfortably and safely, including:

-  Assistance with activities of daily living (ADLs).

-  Help with bathing, grooming, and hygiene.

-  Transportation services.

-  Help with housekeeping and laundry.

-  Assistance with shopping, preparing, and serving meals.

-  Medication and exercise reminders.

In short, Companion care can help you stay active and social, while unobtrusively ensuring that your essential care needs are met.

We strongly believe that home is the best place for our clients to be and we aim to strive supporting our clients to stay at home, where they want to be. We know this is where clients feel most comfortable, happy, and comfortable; with all their own memories and belongings and where family can easily visit when they can.

Dovecross will provide you with someone who will move into your home and be on call 24/7 offering you a tailored, one to one service within the comfort of your home. Choosing to have a live-in care worker has many benefits. It provides the flexibility to have access to someone who can meet a variety of needs, from preparing meals to simply helping with the little things ensuring one retains a degree of independence. It can also provide you and your loved ones with a peace of mind that should an unfortunate accident occur, there is always someone there to help.

We believe in being open, honest, and transparent with you always. This will hopefully allow you to place your trust in Dovecross.  A good quality, company, with strong family values, dignity and independence promoting ethos; ensuring you are always afforded the utmost respect

At Dovecross, we understand how valuable it is to be able to have a reliable and reputable company to rely on when in need of emergency cover. Sometimes events can happen so fast that families are left wondering how to cope. 

Whether there has been an accident, sudden illness or let down by your current carer, we are here to help at the last minute. 

Contact us if you need to arrange a fast and reliable solution to your care needs.